Yeonjoo Lee

Yeonjoo Lee

PhD Candidate
Supply Chain and Operations

Education:

  • MS 2019
    Operations Management Yonsei University
  • BBA, BA 2014
    Business Administration, Psychology Yonsei University

Expertise:

  • Sustainable Operations
  • Retail Operations
  • Logistics and Transportation
  • Behavioral Operations

Biography

Yeonjoo is a Ph.D. candidate in the Supply Chain and Operations Department at the Carlson School of Management, University of Minnesota. Her research explores ways to enhance the environmental and social outcomes of retail logistics by driving changes in consumer behavior. Her dissertation focuses on three innovative e-commerce logistics strategies that present unique opportunities for promoting sustainability: green-but-slow shipping, in-store pickup, and scheduled neighborhood delivery. Through a combination of lab experiments, field experiments, and econometric analysis, she examines consumer responses to these logistics innovations, uncovers important psychological drivers, and develops strategies to encourage more sustainable behavior. Yeonjoo's research offers tangible real-world impact, informed by industry collaborations with a startup grocery delivery platform and an online retailer. It has been recognized with several awards, including the Dare to Care Scholarship from Responsible Research in Business and Management (RRBM) and the Doctoral Dissertation Fellowship from the University of Minnesota.

Prior to her academic career at Carlson, Yeonjoo gained industry experience as a marketing analyst for a major restaurant chain in South Korea. She holds a Master of Science degree in Operations Management and a dual Bachelor's degree in Business Administration and Psychology from Yonsei University (Seoul, South Korea).

Yeonjoo is on the 2024-2025 academic job market.

Selected Works & Activities

  • Lee, Y. & Donohue, K (2024) Nudging Green-but-Slow Shipping Choices in Online Retail
  • Lee, Y., Choi, S., & Field, J. M. (2020). Development and Validation of the Pick-Up Service Quality Scale of the Buy-Online-Pick-Up-In-Store Service. Operations Management Research, 13(3), 218-232.
  • Kim, S., Park, G., Lee, Y., & Choi, S. (2016). Customer Emotions and Their Triggers in Luxury Retail: Understanding the Effects of Customer Emotions Before and After Entering a Luxury Shop. Journal of Business Research, 69(12), 5809- 5818.

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