Business Professionals smiling and working around a table

Disruptive Innovation

Disruptive innovation is accelerating as businesses use technology to upend old models and restructure how problems are solved. Players from all industries are developing faster, easier, and cheaper ways of accomplishing what they offer. This course will prepare leaders in diverse organizations and industries to spot industry disruption and leverage a disruptive innovation framework to position their business for the future.

Program Details

In Person: Minneapolis, MN

About This Program

Disruptive innovation has upended traditional profitability models of industry after industry.  Executives, focused on fine-tuning their current business models, often haven’t seen the threats before their business landscapes are suddenly and permanently changed. Data and the increased development of technology have accelerated the rate of these massive changes. No industry is immune from competitors looking to grab market share through disruptive innovation.

This course will prepare leaders to harness the power of disruptive innovation before their competitors do. Participants will gain a deeper understanding of what disruptive innovation is and will learn how to spot potential threats and opportunities in their own business. Focus will be on planning for disruption, using concrete steps to identify potential disruptions in the industry, and building the right culture to implement change. Participants will be trained to view their business through a "jobs to be done" framework and use customer-centric problem-solving to discover new ideas and justify business changes.

Participants may choose to attend remotely via Zoom. This option can be selected in the registration process.


  • Mid-level to senior leadership
  • C-suite
  • Leaders of product development
  • Leaders of technology or business model disruption

Key Benefits

  • Understand the forces of disruption that could impact their business and see how to spot them early
  • Uncover a new approach for customer centricity to spot and shape new opportunities by applying the jobs to be done framework
  • Learn, through practical examples, how to leverage new business models and potential application for their companies
  • Get hands-on experience using the disruptive innovation toolkit 

I wanted to change how customers perceive us. Carlson Executive Educator Hari Nair’s business background and experience in innovation, as well as the examples he brought into the classroom really drew me in.  

Gary Gray headshot
– Gary Gray, Vice President , Motorcycle-Racing, Technology, and Service Polaris Industries

I greatly appreciate the opportunity to attend this session. The presented materials and the resulting group discussions really challenged my thinking in a very positive way. Not only did we discuss models to use but also the cultural needs and impact within our organization. Overall, this was an excellent experience. I highly recommend to anyone looking to innovate more effectively.  

– Mark Applequist, Product Development Director, Johnstech International

How to Spot Disruption and What to Do About It

How do you understand industry disruption in the 21st century?  In this 20-minute webinar, Harvard Advanced Leadership Fellow Hari Nair introduces how to detect disruption in your industry early on, and steps you can take to make disruption work for you.

Additional Course Details

Day 1
Introduction to Disruption-The Forces at Play
Customer Centricity -the "Jobs to Be Done" Framework
Customer Centricity - Jobs to be Done, Part II
Developing Disruptive Solutions (Amazon)
Day 2
Applying Disruptive Solution Frameworks
Developing New Business Models
Apply New Business Models (Table Exercise)
Test and Learn - How to Iterate in the Market
Building the Right Culture - Implementing Change
Hari Nair
Carlson Executive Educators Network

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