Susan Goldstein

Susan Meyer-Goldstein

Associate Professor
Supply Chain and Operations


  • PhD 1998
    Operations Management The Ohio State University
  • MBA 1992
    Operations Management, University of Minnesota
  • BS 1988
    Genetics and Cell Biology, University of Minnesota


  • Quality management in health care
  • Service process management
  • Operations strategy


Susan Meyer Goldstein is an associate professor of Supply Chain and Operations. She earned her BS in Genetics and Cell Biology and MBA at the University of Minnesota and her PhD in Operations Management from The Ohio State University. Her research interests include service process design, management, and improvement. Her teaching interests are in service management, operations strategy, and general operations management. She is recipient of the 2011 and 2019 Carlson School Teaching Award, and 2016 Carlson School Outstanding Service Award.

Selected Works & Activities

  • Whole Books
    Operations Management in the Supply Chain: Decisions and Cases, 8th edition, R. Schroeder and S. Goldstein, (McGraw-Hill/Irwin, 2021).
  • Journal Articles
    “Historical supplier performance and strategic relationship dissolution: Unintentional but serious supplier error as a moderator”, Chen, Y., Rungtusanatham, M., and Goldstein, S.M. Decision Sciences, 50(6), 1224-1258 (2019).
  • Journal Articles
    “Toward improving factory working conditions in developing countries: An empirical analysis of Bangladesh ready-made garment factories”, Liu, X., Mishra, A., Goldstein, S.M., Sinha, K.K., Manufacturing and Service Operations Mgmt, 21(2), 379-397 (2019).
  • Journal Articles
    “Service operations: What’s next?, Field, J.M., Victorino, L., Buell, R.W., Dixon, M.J., Goldstein, S.M., Menor, L.J., Pullman, M.E., Roth, A.V., Secchi, E., and Zhang, J.J. Journal of Service Management, 29(1), 55-97 (2018).
  • Journal Articles
    “Service operations: What have we learned?”, Victorino, L., Field, J.M., Buell, R.W., Dixon, M.J., Goldstein, S.M., Menor, L.J., Pullman, M.E., Roth, A.V., Secchi, E., and Zhang, J.J., Journal of Service Management, 29(1), 39-54 (2018).
  • Journal Articles
    “Civilian-military pooling of health care resources in Haiti: A theory of complementarities perspective”, Naor, M., Dey, A., Goldstein, S.M., and Rosen, Y., International Journal of Production Research, 56(21), 6741-6757 (2018).
  • Journal Articles
    “The culture-effectiveness link in a manufacturing context: A resource-based view perspective” Naor, M., Sanders Jones, J.L., Bernardes, E.S., Goldstein, S.M., and Schroeder, R.G. Journal of World Business, 49(3), 321-331 (2014).
  • Journal Articles
    “Impact of standards adoption on healthcare transaction performance: The case of HIPAA.” Iossifova, A. and Goldstein, S.M. International Journal of Production Economics, 141(1), 277-285 (2013).
  • Journal Articles
    “Theorizing through metaphorical transfer in OM/SCM research:Divorce as a metaphor for strategic buyer-supplier relationship dissolution” Chen, Y., Rungtusanatham, M., Goldstein, S.M., Koerner, A.F., J of Operations Management, 31(7-8), 579-586, (2013)
  • Journal Articles
    “Ten years after: Interference of hospital slack in process performance benefits of quality practices.” Goldstein, S.M. and Iossifova, A. Journal of Operations Management, 30(1-2), 44-54 (2012).
  • Journal Articles
    "Applying the Collective Causal Mapping Methodology to Operations Management curriculum development," J.M. Hays, T. Bouzdine-Chameeva, S.M. Goldstein, A.V. Hill, and A.J. Scavarda, Decision Sciences Journal of Innovative Education, 5(2) (2008).
  • Managing variability in high-contact services

  • Juran Scholar Award, Joseph M. Juran Center for Leadership in Quality, University of Minnesota, 2005

  • American Society for Quality Research Fellowship

  • Best Paper Award, Literati Club, 1999

  • McKnight Foundation Grant, 2006

  • Associate editor, Services Industry Journal

  • Editorial Board, Production and Operations Managment Journal

  • Ranked # 11 (tied) among service operations researchers for individual author contributions in: A note on the growth of research in Service Operations Management, Production and Operations Management, Vol. 16 No. 6 (2007) based on papers published during 1990-2006 in Journal of Operations Management, Manufacturing and Service Operations Management, Production and Operations Management, Management Science, and Operations Research.

  • Medical Industry Leadership Institute Interdisciplinary Grant Award, Principle Investigator

  • Research Fellow - The Ohio State University Center for Operational Excellence

  • Finalist, Decision Sciences Best Article Award for 2008

  • Best empirical paper, Decision Sciences Journal of Innovative Education, 2007-8

  • Associate editor, Decision Sciences Journal

  • Carlson School Teaching Award, 2011

  • Carlson School Outstanding Service Award, 2016

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