Susan Goldstein

Susan Meyer Goldstein

Associate Professor and Academic Director, MS in SCM Program
Supply Chain and Operations

Contact

Education:

  • PhD 1998
    Operations Management, The Ohio State University
  • MBA 1992
    Operations Management, University of Minnesota
  • BS 1988
    Genetics and Cell Biology, University of Minnesota

Expertise:

  • Quality management in health care
  • Service process management
  • Operations strategy

Biography

Susan Meyer Goldstein is an associate professor of Supply Chain and Operations and the Academic Director, MS in SCM Program. She earned her BS in Genetics and Cell Biology and MBA at the University of Minnesota and her PhD in Operations Management from The Ohio State University. Her research interests include service process design, management, and improvement. Her teaching interests are in service management, operations strategy, and general operations management. She is recipient of the 2011 and 2019 Carlson School Teaching Award, and 2016 Carlson School Outstanding Service Award.

Selected Works & Activities

  • Operations Management in the Supply Chain: Sustainability and Resilience, 2024 Release (9th Edition). Roger G. Schroeder and Susan Meyer Goldstein. 2024. McGraw-Hill/Irwin, New York, NY.
  • “Evaluating the Impact of Telemedicine Services on Community Wellbeing: A County-Level Analysis” Liu, X., Goldstein, S.M., Sinha, K.K., Soderberg, K. Journal of Service Research, 2026.
  • “Supply chain resilience as endotherm resilience: Theorizing through metaphorical transfer” Kwaramba, C.S., Goldstein, S.M., Cooper, E.F., Nottingham, Q.J., and Lowry, P.B. Production and Operations Management, 33(2), 456-474.
  • “Historical supplier performance and strategic relationship dissolution: Unintentional but serious supplier error as a moderator”, Chen, Y., Rungtusanatham, M., and Goldstein, S.M. Decision Sciences, 50(6), 1224-1258 (2019).
  • “Toward improving factory working conditions in developing countries: An empirical analysis of Bangladesh ready-made garment factories”, Liu, X., Mishra, A., Goldstein, S.M., Sinha, K.K., Manufacturing and Service Operations Mgmt, 21(2), 379-397 (2019).
  • “Service operations: What’s next?, Field, J.M., Victorino, L., Buell, R.W., Dixon, M.J., Goldstein, S.M., Menor, L.J., Pullman, M.E., Roth, A.V., Secchi, E., and Zhang, J.J. Journal of Service Management, 29(1), 55-97 (2018).
  • “Service operations: What have we learned?”, Victorino, L., Field, J.M., Buell, R.W., Dixon, M.J., Goldstein, S.M., Menor, L.J., Pullman, M.E., Roth, A.V., Secchi, E., and Zhang, J.J., Journal of Service Management, 29(1), 39-54 (2018).
  • “Civilian-military pooling of health care resources in Haiti: A theory of complementarities perspective”, Naor, M., Dey, A., Goldstein, S.M., and Rosen, Y., International Journal of Production Research, 56(21), 6741-6757 (2018).
  • “The culture-effectiveness link in a manufacturing context: A resource-based view perspective” Naor, M., Sanders Jones, J.L., Bernardes, E.S., Goldstein, S.M., and Schroeder, R.G. Journal of World Business, 49(3), 321-331 (2014).
  • “Impact of standards adoption on healthcare transaction performance: The case of HIPAA.” Iossifova, A. and Goldstein, S.M. International Journal of Production Economics, 141(1), 277-285 (2013).
  • “Theorizing through metaphorical transfer in OM/SCM research:Divorce as a metaphor for strategic buyer-supplier relationship dissolution” Chen, Y., Rungtusanatham, M., Goldstein, S.M., Koerner, A.F., J of Operations Management, 31(7-8), 579-586, (2013)
  • “Ten years after: Interference of hospital slack in process performance benefits of quality practices.” Goldstein, S.M. and Iossifova, A. Journal of Operations Management, 30(1-2), 44-54 (2012).
  • "Applying the Collective Causal Mapping Methodology to Operations Management curriculum development," J.M. Hays, T. Bouzdine-Chameeva, S.M. Goldstein, A.V. Hill, and A.J. Scavarda, Decision Sciences Journal of Innovative Education, 5(2) (2008).
  • Current Research

    Managing variability in high-contact services

  • Honors and Awards

    Juran Scholar Award, Joseph M. Juran Center for Leadership in Quality, University of Minnesota, 2005

  • Honors and Awards

    American Society for Quality Research Fellowship

  • Honors and Awards

    Best Paper Award, Literati Club, 1999

  • Research Grants

    McKnight Foundation Grant, 2006

  • Editorial Appointments

    Associate editor, Services Industry Journal

  • Editorial Appointments

    Editorial Board, Production and Operations Managment Journal

  • Honors and Awards

    Ranked # 11 (tied) among service operations researchers for individual author contributions in: A note on the growth of research in Service Operations Management, Production and Operations Management, Vol. 16 No. 6 (2007) based on papers published during 1990-2006 in Journal of Operations Management, Manufacturing and Service Operations Management, Production and Operations Management, Management Science, and Operations Research.

  • Research Grants

    Medical Industry Leadership Institute Interdisciplinary Grant Award, Principle Investigator

  • Honors and Awards

    Research Fellow - The Ohio State University Center for Operational Excellence

  • Honors and Awards

    Finalist, Decision Sciences Best Article Award for 2008

  • Honors and Awards

    Best empirical paper, Decision Sciences Journal of Innovative Education, 2007-8

  • Editorial Appointments

    Associate editor, Decision Sciences Journal

  • Honors and Awards

    Carlson School Teaching Award, 2011

  • Honors and Awards

    Carlson School Outstanding Service Award, 2016

Edit This Page

Request Edit Access
Log in to Edit
Only select this option if you already have access to a Carlson School Drupal account.