Susan Meyer-Goldstein
Contact
Education:
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PhD 1998Operations Management The Ohio State University
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MBA 1992Operations Management, University of Minnesota
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BS 1988Genetics and Cell Biology, University of Minnesota
Expertise:
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Quality management in health care
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Service process management
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Operations strategy
Biography
Susan Meyer Goldstein is an associate professor
Selected Works & Activities
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Whole BooksOperations Management in the Supply Chain: Decisions and Cases, 8th edition, R. Schroeder and S. Goldstein, (McGraw-Hill/Irwin, 2021).
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Journal Articles“Historical supplier performance and strategic relationship dissolution: Unintentional but serious supplier error as a moderator”, Chen, Y., Rungtusanatham, M., and Goldstein, S.M. Decision Sciences, 50(6), 1224-1258 (2019).
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Journal Articles“Toward improving factory working conditions in developing countries: An empirical analysis of Bangladesh ready-made garment factories”, Liu, X., Mishra, A., Goldstein, S.M., Sinha, K.K., Manufacturing and Service Operations Mgmt, 21(2), 379-397 (2019).
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Journal Articles“Service operations: What’s next?, Field, J.M., Victorino, L., Buell, R.W., Dixon, M.J., Goldstein, S.M., Menor, L.J., Pullman, M.E., Roth, A.V., Secchi, E., and Zhang, J.J. Journal of Service Management, 29(1), 55-97 (2018).
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Journal Articles“Service operations: What have we learned?”, Victorino, L., Field, J.M., Buell, R.W., Dixon, M.J., Goldstein, S.M., Menor, L.J., Pullman, M.E., Roth, A.V., Secchi, E., and Zhang, J.J., Journal of Service Management, 29(1), 39-54 (2018).
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Journal Articles“Civilian-military pooling of health care resources in Haiti: A theory of complementarities perspective”, Naor, M., Dey, A., Goldstein, S.M., and Rosen, Y., International Journal of Production Research, 56(21), 6741-6757 (2018).
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Journal Articles“The culture-effectiveness link in a manufacturing context: A resource-based view perspective” Naor, M., Sanders Jones, J.L., Bernardes, E.S., Goldstein, S.M., and Schroeder, R.G. Journal of World Business, 49(3), 321-331 (2014).
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Journal Articles“Impact of standards adoption on healthcare transaction performance: The case of HIPAA.” Iossifova, A. and Goldstein, S.M. International Journal of Production Economics, 141(1), 277-285 (2013).
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Journal Articles“Theorizing through metaphorical transfer in OM/SCM research:Divorce as a metaphor for strategic buyer-supplier relationship dissolution” Chen, Y., Rungtusanatham, M., Goldstein, S.M., Koerner, A.F., J of Operations Management, 31(7-8), 579-586, (2013)
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Journal Articles“Ten years after: Interference of hospital slack in process performance benefits of quality practices.” Goldstein, S.M. and Iossifova, A. Journal of Operations Management, 30(1-2), 44-54 (2012).
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Journal Articles"Applying the Collective Causal Mapping Methodology to Operations Management curriculum development," J.M. Hays, T. Bouzdine-Chameeva, S.M. Goldstein, A.V. Hill, and A.J. Scavarda, Decision Sciences Journal of Innovative Education, 5(2) (2008).
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Current Research
Managing variability in high-contact services
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Honors and Awards
Juran Scholar Award, Joseph M. Juran Center for Leadership in Quality, University of Minnesota, 2005
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Honors and Awards
American Society for Quality Research Fellowship
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Honors and Awards
Best Paper Award, Literati Club, 1999
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Research Grants
McKnight Foundation Grant, 2006
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Editorial Appointments
Associate editor, Services Industry Journal
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Editorial Appointments
Editorial Board, Production and Operations Managment Journal
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Honors and Awards
Ranked # 11 (tied) among service operations researchers for individual author contributions in: A note on the growth of research in Service Operations Management, Production and Operations Management, Vol. 16 No. 6 (2007) based on papers published during 1990-2006 in Journal of Operations Management, Manufacturing and Service Operations Management, Production and Operations Management, Management Science, and Operations Research.
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Research Grants
Medical Industry Leadership Institute Interdisciplinary Grant Award, Principle Investigator
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Honors and Awards
Research Fellow - The Ohio State University Center for Operational Excellence
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Honors and Awards
Finalist, Decision Sciences Best Article Award for 2008
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Honors and Awards
Best empirical paper, Decision Sciences Journal of Innovative Education, 2007-8
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Editorial Appointments
Associate editor, Decision Sciences Journal
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Honors and Awards
Carlson School Teaching Award, 2011
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Honors and Awards
Carlson School Outstanding Service Award, 2016