Norman Chervany

Professor Emeritus
Information & Decision Sciences and Supply Chain & Operations


  • BS 1963
    Mathematics, University of Mount Union
  • MBA 1965
    Decision Sciences, Indiana University
  • DBA 1968
    Decision Sciences, Indiana University


  • Effects of information technology on work and organizational design
  • Management of technology-based change
  • Design of the information management function
  • Role of trust in the design and use of information technology
  • What does the general manager need to understand about information technogy?

About Norman

Norman L. Chervany is the Carlson Professor of Information and Decision Sciences in the Carlson School of Management at the University of Minnesota. He holds joint appointments in the Information and Decision Sciences and the Supply Chain and Operations Departments. Norm's research and teaching interests focus on people-centered issues relating to the use of technology both computer-based and statistical in organizations. In essence, he is interested in ways to improve the human/technology interface. Norm has been a faculty member in the Carlson School since 1967. During his time as a faculty member, he has served as the Chair of the Management Sciences Department, the Director Executive Development Center, and the Director of MBA Programs. He currently is serving on the University's Senate Committee on Educational Policy.  Norm is a Past-President, Fellow, and Distinguished Service Honoree of the Decision Sciences Institute. He has also been awarded the Distinguished Teaching Award and the Distinguished Service Award (twice) from the Carlson School of Management. Norm holds a BS degree from the University of Mount Union and MBA and DBA degrees from Indiana University.  Finally, and most importantly, Norm is a proud husband (Carol), father (Lori & Todd), and grandfather (Kate, Joe, Connor, and Kyra).

Selected Works & Activities.

Browse some of my work and see what I’ve been up to.

  • Journal Articles
    "New Information Technology Introduction: What matters When," Susan Brown, Norman Chervany, and Brian Reinicke, Communications of the ACM (2007).
  • Journal Articles
    "What Trust Means in E-Commerce Relationships: An Interdisciplinary Conceptual Typology," D. Harrison McKnight and Norman L. Chervany, International Journal of Electronic Commerce (2001).
  • Book Chapters
    "Trust and Distrust Definitions: One Bite at a Time," D. Harrison McKnight and Norman L. Chervany, Trust in Cyber-Societies: Integrating the Human and Artificial Perspectives, eds. Rino Falcone, Munindar Singh, and Yao-Hua Tan (Springer, 2001).
  • Journal Articles
    "Initial Trust Formation in New Organizational Relationships," D. Harrison McKnight, Larry L. Cummings, and Norman L. Chervany, Academy of Management Review (1998).
  • Journal Articles
    "CASE Tools: Understanding the Reasons for Non-Use," Norman L. Chervany and Diane Lending, Computer Personnel (1998).
  • Current Research

    Factors affecting the adoption and use of end-user information technology

  • Current Research

    Design and management of the new information technology introduction process

  • Current Research

    Building and using trust in organizational relationships

  • Honors and Awards

    Fellow, Decision Sciences Institute, 1983

  • Scholarly Service

    President, Decision Sciences Institute, 1981-1982

  • Administrative Appointments

    Member, University Senate Committee on Educational Policy

  • Current Research

    Definition of what general managers need to know about information technology

  • Administrative Appointments

    Member, University Faculty Senate

  • Honors and Awards

    Distinguished Teacher, Carlson School of Management, 2008

  • Honors and Awards

    Distinguished Service Award, Carlson School of Management, 2003 & 2011

  • Honors and Awards

    Excellence in Executive Education, Carlson School of Management, 1990 and 1995

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