Necati Ertekin

Necati Ertekin is an Associate Professor in the Supply Chain and Operations Department at the Carlson School of Management, University of Minnesota. Prior to pursuing a Ph.D., he served in the Navy as an officer for eight years and resigned as Lieutenant.

Necati has developed a research stream that is grounded in practice with a strong managerial focus. His research spans retail operations, sustainability, and operations/marketing interface. His work examines how operational decisions influence consumer behavior and organizational performance, with particular emphasis on omnichannel retailing, store labor, consumer returns, sustainable consumption, local sourcing, and circular economy initiatives. His research has been conducted in close collaboration with national and international industry, government, and community partners, generating both managerial and societal impact. His research has been published in Management Science, Manufacturing & Service Operations Management, Marketing Science, and Production and Operations Management. He serves as an Associate Editor for Manufacturing & Service Operations Management and actively contributes to the academic community through editorial and professional service. He has been invited to present his research at leading academic, professional, and practitioner conferences and workshops around the world.

At the Carlson School, Necati primarily teaches PhD, MS in Supply Chain Management, MBA, and Undergraduate level courses in “Retail Operations”, “Sales, Inventory, and Operations Planning”,  and “Supply Chain Planning and Control”.

Media Coverage of Research:

• Should Multichannel Retailers Consider Adjusting Their Return Time Windows?, by Reverse Logistics Magazine, Edition 115 (page 52), September 2021 PDF: Edition115.pdf
• New Leases On Life: Malls Converting To Fulfillment Centers, Other Non-Retail Uses, by Forbes, August 14, 2021 URL: www.forbes.com
• Let Your Salespeople Create A Good Vibe with the Customer: Managing Returns in High Customer Contact Businesses, by Reverse Logistics Magazine, Edition 104 (page 38), October 2019 PDF: Edition104.pdf
• Stack or Bundle Those Discounts? by The Wiglaf Journal, April 2019, URL: wiglafjournal.com
• Stacked Discounts Hurt Profitability, by Harvard Business Review, March-April 2019, Vol. 97 Issue 2 (pages 26-28), URL: hbr.org
• The Secrets of Managing In-Store Product Exchanges, by Reverse Logistics Magazine, Edition 93 (page 36), July 2018 PDF: Edition93.pdf
• Sick of Losing Money on Product Returns? Here’s How to PROFIT From Them Instead!, by Frank Reactions, April 18, 2018