Kingshuk Sinha
Contact
Education:
-
PhD 1991Management, University of Texas-Austin
-
MS 1986Petroleum Engineering, University of Texas-Austin
-
BTech (Honors) 1982Petroleum Engineering, Indian Institute of Technology, Dhanbad
Expertise:
-
Management of Technology
-
Healthcare Supply Chain Management
-
Supply Chain Resilience
-
AI and Data Analytics Applications to Designing and Sustaining Supply Chains
-
INDUSTRIES: Medical Technology and Healthcare; High-Tech; Food and Agribusiness; and Retail
Biography
Kingshuk K. Sinha is a Professor in the Supply Chain and Operations Department and the holder of the Elmer L. Andersen Chair in Sustainable Supply Chain. He also serves as a Graduate Faculty in the University of Minnesota-Mayo Clinic interdisciplinary Bioinformatics and Computational Biology program. Prior to pursuing his graduate education, he worked for the offshore oil and gas production and engineering planning groups of Dubai Petroleum Company (operated by Conoco Inc.) in United Arab Emirates.
Dr. Sinha’s areas of scholarly expertise are management of technology, healthcare supply chain management, supply chain resilience, and applications of data analytics and AI to managing supply chains. His inquiries are predominantly empirical, motivated by contemporary and consequential real-world business and societal problems, and conducted, typically, in partnerships with firms and non-profit organizations. His research often has a sectoral focus, and the empirical settings of his projects have included the following sectors: medical technology and healthcare, high-tech, food and agribusiness, retail, energy, and oil and gas.
Currently, Dr. Sinha's inquiries are focused on: (i) evaluating the implications of scientific and technology advancements (e.g., surgical robots, precision medicine, telemedicine, mobile apps and artificial intelligence) in managing healthcare supply chains with a focus on improving affordability, access and awareness of care; (ii) designing AI enabled platforms to reduce disparities in mental healthcare delivery, particularly in underserved communities; (iii) managing healthcare supply chain disruptions with the rapid growth in medical device recalls and pharmaceutical drug related adverse events; (iv) designing and sustaining equitable-critical care supply chains; and (v) evaluating and improving resilience of global supply chains spanning developed and developing countries.
Dr. Sinha has published papers in top-tier academic journals such as Management Science, Manufacturing & Service Operations Management, Production and Operations Management, Journal of Operations Management, Information Systems Research, Decision Sciences, Journal of Service Research, Academy of Management Journal, Organization Science, Journal of Accounting Research and Journal of Service Research.
As a teacher, Dr. Sinha has taught in the Undergraduate, MBA/MS, Ph.D. and Executive Education programs. The topics of his recent graduate-level electives include: “Digitalization and AI in Supply Chains” and “Supply Chain Management in the Healthcare and Medical Device Sector.” He is actively engaged in teaching modules in the Executive Education Program on topics such as “Managing Technologies in the Supply Chain,” “Foundations of Supply Chain Leadership,” and “Supply Chain Resilience.” Over the years, he has served as the dissertation advisor of a cadre of PhD students who now serve as faculty across universities in the United States. As part of the Carlson School-Tsinghua University Global Doctor of Business Administration Program (GDBA) program, he has served as the dissertation advisor of a cadre of GDBA students who are top-level executives of firms in China and Asia-Pacific region.
On the service dimension of his scholarship, Dr. Sinha served as the Chair of the Supply Chain and Operations Department for 12 years, from 2012-2026. During his tenure as Department Chair, the Carlson School of Management launched a 1-year MS in Supply Chain Management (MS SCM) degree for working professionals in 2016. The MS SCM program is ranked #5 among the supply chain management graduate programs in the United States (2026 QS rankings). He has served as the Director of the Joseph M. Juran Center for Research in Supply Chain, Operations, and Quality. As Director, Dr. Sinha helped to turn around and financially secure the center through endowment fundraising and ensuring that the yields from the endowment are used effectively and responsibly to advance the center’s mission. Dr. Sinha led the efforts that resulted in the creation of the Medical Industry Leadership Institute (MILI) at the University of Minnesota to advance management research and leadership education for the medical/health care sector. He served as the Founding Academic Director of MILI.
Among Dr. Sinha’s editorial responsibilities have included serving as Founding Department Editor (Management of Technology) for the Journal of Operations Management. Currently, he serves as a Senior Editor (Industry Studies and Public Policy) for the Production and Operations Management journal. He has served as the mentor to PureBioX (a University of Minnesota start-up), a recipient of the NSF-SBIR and Minnesota Innovation grants and a member of the National Science Foundation's National Innovation Corps program.
Among Dr. Sinha’s professional recognitions include being the recipient of the University of Minnesota Grand Challenge Grant. He served as the Co-Principal Investigator of the inter-collegiate, university system-wide initiative, Minnesota Precision Medicine Collaborative, aimed at transforming health and advancing health equity across the State of Minnesota through precision medicine. He received the Distinguished Service Award from the Journal of Operations Management for serving as the Founding Editor of the Management of Technology Department. He received the highly competitive Cisco's Tech for Healthcare multi-year research grant to conduct research on designing AI-enabled platforms to reduce disparities in mental healthcare delivery, particularly in the underserved communities. More recently, in 2024, he received the College of Healthcare Operations Management's (Production and Operations Management Society) Best Paper Award for a research study situated in Senegal on advancing women’s health in the least developed countries of the world. In 2025, the PhD dissertation of Dr. Yi Tang entitled, “Essays on Digital Technology-Enabled Mental Healthcare Delivery,” supervised by Dr. Sinha was the winner of the Elwood S. Buffa Doctoral Dissertation Competition Award from the Decision Sciences Institute. This is the third time that a PhD dissertation supervised by Dr. Sinha is the recipient of the Elwood S. Buffa Award.
Selected Works & Activities
-
“De-sludging high-friction frontlines: Designing an AI-mediated service gateway for mental health” (with Y. Tang and A. Moen) Journal of Service Research 2027
-
"Evaluating the impact of telemedicine services on community health: A county-level analysis", (with X. Liu, S. M. Goldstein and K. Soderberg), Journal of Service Research 2026
-
"Empowering frontline health workers in low- and medium-income countries (LMICs) to manage stock-outs: Evidence from an inventory management training program in Indonesia,", (with A. Karimi, A. Mishra, K. Natarajan, O. Balsara, and B. B. Lamphere), Management Science, 2026
-
“Towards the integration of precision medicine in psychiatric care delivery: Evaluating the impact of clinical guidelines on drug-related adverse events,” (with J. Yang and A. Mishra), Journal of Operations Management, 2025
-
“Barriers to seeking mental health care in rural communities: An empirical exploration in Minnesota and Wisconsin,” (with C. Hebl) Foundations and Trends in Technology, Information and Operations Management, 2025
-
"Evaluating the inclusion of small businesses in public procurement: Evidence from U.S. federal government R&D contracts," (with D. Roy and A. Mishra), Production and Operations Management, 2024
-
“Towards advancing women’s health in least developed countries: Evaluating contraceptive distribution models in Senegal," (with A. Karimi, A. Mishra and K. Natarajan), Manufacturing & Service Operations Management, 2024
-
"Towards achieving mental health equity in underserved communities: Evaluating the potential of mobile apps,” (with Y. Tang, A. Moen and N. Ertekin), Production and Operations Management, 2024
-
“Taxing the taxpayers: An empirical investigation of the drivers of baseline changes in U.S. federal government technology programs,” (with D. Roy and A. Mishra) Manufacturing and Service Operations Management, 2022
-
"Managing Commodity Stock-Outs in Public Health Supply Chains in Developing Countries," with A. Karimi, A. Mishra, and K, Natarajan, Production and Operations Management, 2021
-
“Sourcing structure and the execution of technology projects: A comparative evaluation of project efficiency,” (with A. Mishra, S. Thirumalai and A. H. Van de Ven), Journal of Operations Management, 2020
-
“Generalizable architectures and principles of informatics for scalable personalized and precision medicine (PPM) decision support,” ( with S. G. Johnson, P. Jacobson, S. M. Wolf, D. Yee and C. Aliferis), Personalized & Precision Medicine Informatic, 2020
-
“Robot-assisted surgical care delivery at a hospital: Policies for maximizing clinical outcome benefits and minimizing Costs,” (with U. K. Mukherjee) Journal of Operations Management (Special Issue on “Healthcare: Effective Care, Lower Cost”), 2020
-
"Towards Improving Factory Worker Conditions in Developing Countries: An Empirical Analysis of Bangladesh Ready-made Garment Factories," with S.M. Goldstein, X. Liu, and A. Mishra, Manufacturing & Service Operations Management, 2017
-
"Product Recall Decisions in Medical Device Supply Chains: A Big Data Analytic Approach to Evaluating Judgement Bias," with U.K. Mukherjee, Production and Operations Management, 2017
-
“Delivering long-term surgical care in underserved communities: The enabling role of international not-for-profit organizations (NPOs) as Partners,” (with E. J. Kohnke and U. K. Mukherjee) Production and Operations Management, 2017
-
“Towards an effective design of behavioral health care delivery,” (with D. Zepeda) Production and Operations Management, 2016
-
“Work design and integration glitches in globally distributed technology projects,” (with A. Mishra) Production and Operations Management, 2015
-
“Collaborative demand forecasting: Toward the design of an exception based forecasting mechanism,” (with Y. Dong, X. Huang and K. Xu) Journal of Management Information Systems (Special issue on the “Economics of Electronic Commerce”) 2014
-
“Towards a unifying theory of management standard implementation: The case of ISO 9001/ISO 14001,” (with A. Ivanova and J. Gray) International Journal of Operations & Production Management, 2014
-
“Critical and complex technological capability development for health care delivery: Multi-year field study of a surgical (da Vinci) robot in a multispecialty hospital,” (with U. K. Mukherjee, S. Sinha, S. Bosch) Journal of Medical Devices, 2014
-
"To personalize or not to personalize the online purchase interactions: Implications of self-selection by retailers," (with S. Thirumalai) Information Systems Research, 2013
-
"IT capability for health care delivery: Is more better?," (with A. Dey and S. Thirumalai) Journal of Service Research (Special issue on IT-related service) 2013, Journal of Service Research 2026.
-
"Product recalls in the medical device industry: An empirical exploration of the sources and financial consequences," (with S. Thirumalai) Management Science, 2011
-
"The development and application of a process model for R&D project management in a high technology firm: A field study," (with D. Verma and A. Mishra) Journal of Operations Management (Special issue on field research), 2011
-
"Customization of the Online Purchase Process in Electronic Retailing and Customer Satisfaction: An Online Field Study," (with S. Thirumalai) Journal of Operations Management (Special issue on field research), 2011
-
"Improving pediatric cardiac surgical care in developing countries: Matching resources to needs" (with J. A. Dearani et al.) Pediatric Cardiac Surgery Annual, 2010 [A publication of the American Association for Thoracic Surgery]
-
"Health care supply chain design: Toward linking the development and delivery of care globally," (with E. Kohnke) Decision Sciences, 2009
-
"Customization strategies in electronic retailing: Implications for customer purchase behavior," (with S. Thirumalai) Decision Sciences, 2009
-
"Designing work within and between organizations," (with A. H. Van de Ven). Organization Science (Special issue on frontiers of organization science), 2005
-
"Conducting academic research with an industry focus: Production and operations management in the high tech industry," (with S. Beckman) Production and Operations Management (Special issue on high tech industry), 2005
-
"Service product configurations in electronic B2C operations," (with G. R. Heim). Journal of Service Research, 2005
-
"Customer satisfaction with order fulfillment in retail supply chains: Implications of product type in electronic B2C transactions," (with S. Thirumalai), Journal of Operations Management (Special Issue on coordinating product design, process design...)
-
"Applying process knowledge for yield variation reduction: A longitudinal field study," (with J. M. Field), Decision Sciences, 2005
-
"Managing quality in e-service systems: The development and application of a process model," (with J. M. Field and G. R. Heim), Production and Operations Management, 2004
-
"Service process configurations in electronic retailing: A taxonomic analysis of electronic food retailers," (with G. R. Heim), Production and Operations Management (Special issue honoring Professor Wickham Skinner), 2002
-
"Toward a theory of project interdependencies in high tech R&D environments," (with D. Verma), Journal of Operations Management (Special issue on case and field studies), 2002
-
"Performance impact of the elimination of separate direct labor variance reporting: A field study," (with R. D. Banker, S. Devaraj and R. G. Schroeder), Journal of Accounting Research, 2002
-
"Operational drivers of customer loyalty in electronic retailing: An empirical analysis of electronic food retailers," (with G. R. Heim) Manufacturing & Service Operations Management (Special issue on retail operations management), 2001
-
"Work team implementation and trajectories of manufacturing quality: A longitudinal field study," (with R. D. Banker and J. M. Field), Manufacturing & Service Operations Management, 2001
-
"A product-process matrix for electronic B2C operations: Implications for the delivery of customer value," (with G. R. Heim), Journal of Service Research 2001
-
"Innovation implementation in high technology manufacturing: A chaos-theoretic empirical analysis," (with S. Jayanthi) Journal of Operations Management (Special issue on theory driven empirical research), 1998
-
"Quality and competition," (with R. D. Banker and I. Khosla) Management Science, 1998
-
"Impact of work teams on manufacturing performance: A longitudinal field study,” (with R. D. Banker, J. M. Field and R. G. Schroeder), Academy of Management Journal (Special issue on human resource management and organizational performance), 1996