Arthur Hill

Arthur Hill

Professor Emeritus
Supply Chain and Operations


  • BA
    Mathematics Indiana University
  • MS
    Industrial Administration Purdue University
  • PhD
    Management Purdue University


  • Supply chain and operations management
  • Process improvement programs and lean thinking
  • Forecasting, integrated business planning, & inventory management
  • Service management and service quality
  • Production planning and scheduling


Arthur V. Hill (Art) an Emeritus Professor in the Supply Chain and Operations Department in the Carlson School of Management.  He has been awarded numerous teaching awards at the Carlson School and was recognized as an outstanding instructor in several national publications including Business Week.  He has been a visiting professor at Indiana University, the Moscow Institute of Management, IMD International in Lausanne Switzerland, Wits University in Johannesburg South Africa, the National University of Singapore, and Eastern International University in Ho Chi Minh City Vietnam.  He has provided operations management consulting for over 100 organizations, including 3M, Best Buy, Boston Scientific, Cargill, Ceridian, CH Robinson, Cummins, Delta Airlines, Donaldson, Dow Chemical, Easter Seals/Goodwill, Ecolab, General Mills, Goodrich, Home Depot, Honeywell, Land O’Lakes, Mayo Clinic, Medtronic, Methodist Hospital, Nestlé, Radisson, Sam Goody, St. Jude Medical, Target, Thomson Reuters, Toro, US Bank, and Winnebago.  His Encyclopedia of Operations Management – 2019 Edition is a popular text at many business schools around the world.  He attended West Point for two years and then earned a BA in Mathematics from Indiana University and then an MS in Industrial Administration and a PhD in Management from the Krannert School of Management at Purdue University.  He is committed to helping organizations add more value to their customers, shareholders, and employees – and to helping Carlson School MBA students succeed in their education, career, and life.

Selected Works & Activities

  • Journal Articles
    "Forecasting the Forecastibility Quotient for Inventory Management," A.V. Hill, W. Zhang, and G.F. Burch, International Journal of Forecasting (2015).
  • Journal Articles
    "Individual Differences in the Newsvendor Problem: Behavior and Cognitive Reflection," B. B. Moritz, A. Hill, and K. Donohue, Journal of Operations Management (2013).
  • Whole Books
    The Encyclopedia of Operations Management, Arthur V. Hill, Clamshell Beach Press, 2019.
  • Journal Articles
    "A Research Agenda for Six Sigma Research," W. Zhang, A. Hill, and G. H. Gilbreath, Quality Management Journal (2011).
  • Journal Articles
    "Learning from a Service Guarantee Quasi-Experiment," X. Chen, G. John, J. Hays, A. Hill, and S. E. Geurs, Journal of Marketing Research (2009).
  • Journal Articles
    "Applying the Collective Causal Mapping Methodology to Operations Management Curriculum Development," J. Hays, T. Bouzdine-Chameeva, S. Goldstein, A. Hill, and A. José Scavarda, Decision Science Journal of Innovative Education (2007).
  • Journal Articles
    "A Pricing Model for Clearing End-of-Season Retail Inventory," D. Gupta, A. Hill, and T. Bouzdine-Chameeva, European Journal of Operational Research (April 2006).
  • Journal Articles
    "Service Guarantee Strength: The Key to Service Quality," J. Hays and A. Hill, Journal of Operations Management, Special Issue on Incorporating Behavioral Theory in Operations Management Empirical Models (2006).
  • Journal Articles
    "Production Planning for Medical Devices with an Uncertain Approval Date," A. Hill and W. Sawaya III, IIE Transactions (2004).
  • Journal Articles
    "Five Challenges for the Operations Management Research Community," A.Hill, Journal of Operations Management (2002).
  • Journal Articles
    "A Preliminary Investigation of the Relationships between Employee Motivation/Vision, Service Learning, and Perceived Service Quality," J. Hays and A. Hill, Journal of Operations Management (2001).
  • Journal Articles
    "A Model for Optimal Delivery Time Guarantees," A. Hill, J. Hays, and E. Naveh, Journal of Service Research (2000).

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