Shawn Phillips

About

Shawn is a member of the Carlson Executive Educators Network and the Head of Growth & Innovation at Heart of the Customer, LLC. Shawn is a certified customer experience practitioner and a certified change management expert and specializes in working with organizations to boost customer loyalty and profits by addressing friction and inefficiencies through technology, improved processes, and implementation of enterprise-level customer-focused change. He’s skilled at pushing meaningful conversations that get to the heart of a business problem and uncover data-supported solutions that achieve the client’s goals.

Shawn has honed his abilities over more than two decades. He improved customer and employee journeys while implementing strategic solutions at companies such as Marvin Windows and Doors, American Eagle, BlueCross/BlueShield, BASF, Walgreens, and Roots Canada. His experience in internal leadership roles on teams at iconic Minnesota companies like Best Buy and Leeann Chin fueled his keen understanding of how to prioritize resources and strategy.