Rachna Shah

Associate Professor
Supply Chain & Operations


  • PhD 2002
    Operations Management Fisher College of Business, The Ohio State University

  • MBA 1992
    Business Administration Fisher College of Business, The Ohio State University

  • BA, honors 1988
    Economics Delhi University, India


  • Operational excellence via lean thinking
  • Healthcare operations
  • Product recall
  • Empirical research methods

Rachna Shah is an Associate Professor, Operations and Management Science at Carlson School of Management. Her expertise is in Lean manufacturing systems, supply chain management, information technology, and empirical research methods. She has published articles in the Journal of Operations Management, POMS Chronicle, Decision Science, and IEEE Transactions on Engineering Management, and is an editorial review board member for the POMS Journal and the Decision Science Journal. Shah received her BA in Economics from Delhi University, India; and her MBA and PhD in Operations Management from The Fisher College of Business, Ohio State University.

Selected Works

  • "Relationships among Information Technology, Inventory and Profitability: An Investigation of Level Invariance using Sector Level Data," Rachna Shah and Hojung Shin, Journal of Operations Management (2006).
  • "Defining and Developing Measures of Lean Production," Rachna Shah and Peter Ward, Journal of Operations Management (2006).
  • "Linking Work Design to Mass Customization: A Sociotechnical System Perspective," Gensheng Liu, Rachna Shah and Roger Schroeder, Decision Science, Vol. 37, No. 4, pp. 519-545 (2006).
  • "Future of Process Management and Implications for Management Students: An Interview with James P. Womack," Rachna Shah, POMS Chronicle, Vol. 13, No. 1, pp. 5-9 (2006).
  • "Use of Structural Equation Modeling in Operations Management Research: Looking back and Forward," Rachna Shah and Susan M. Goldstein, Journal of Operations Mangement, Vol. 24, No. 1, pp. 148-169 (2006).
  • "Lean Manufacturing: Context, Practice Bundles, and Performance," Rachna Shah and Peter Ward, Journal of Operations Management (2006).
  • "Aligning Supply Chain Management Characteristics and Inter-Organizational Information System Types," Rachna Shah, Susan M. Goldstein, and Peter T. Ward, IEEE Transactions on Engineering Management (August 2002).
  • "The Effect of Contextual Factors on the Implementation of Lean Manufacturing Practices," Rachna Shah and Peter T. Ward, Journal of Operations Management (2003).

Current Activities

Current Research

  • Lean production system in manufacturing and service operations, impact of information technology on supply chain management, empirical research methods and their theoretical implications in operations managemetn and strategy research, strategic impact of information technology on supply chain management
  • Current Research

Editorial Appointments

  • Editorial Review Board member, Decision Science Journal since 2004; and POMS Journal since 2006

Honors and Awards

  • Best Reviewer Award, Decision Science Journal, 2004

Scholarly Service

  • Scholarly and Professional Service
3-215 Carlson School

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