Keynote Speakers

Keynote Speaker:

Dr. Bridget Duffy

Dr. Bridget Duffy
Chief Medical Officer
Vocera Communications, Inc.

M. Bridget Duffy, MD, is the chief medical officer (CMO) of Vocera Communications, Inc., where she helps design the next generation of healthcare innovations that bridge communication gaps, improve care team collaboration, and address clinician well-being, resilience, and joy.

Prior to her appointment as CMO at Vocera, Dr. Duffy co-founded and served as chief executive officer of ExperiaHealth, a company that assisted healthcare leaders in accelerating improvement in the patient, family and staff experience through solutions that restore human connections and trusted relationships. ExperiaHealth was acquired by Vocera and now drives the company’s thought leadership and research collaborative as the Experience Innovation Network.

Dr. Duffy was an early pioneer in the creation of hospitalist medicine and launched programs to accelerate clinical discovery in the field of Integrative and Heart-Brain medicine, helping establish the Earl and Doris Bakken Heart Brain Institute. She was also the country’s first chief experience officer (CXO) in healthcare, establishing that role at the Cleveland Clinic in 2006 and making experience improvement a top strategic priority across the organization. Since then, Dr. Duffy has been very influential in growing the CXO role at hospitals across the country. Considered the founder of the patient experience movement, she is a frequent speaker on how humanizing healthcare impacts quality, safety, and outcomes.

In 2017, Dr. Duffy was named a “Women of Influence” by Silicon Valley Business Journal and a one the “Most Powerful Women in Healthcare IT” by Health Data Management. In 2015, she was named “Woman of the Year” by Women Health Care Executives and selected as one of the “Most Influential Women in Bay Area Business” by San Francisco Business Times. Dr. Duffy was also recognized as a “Health IT Change Agent” by Health IT Outcomes in 2014 and named among the “Top 50 in Digital Healthcare” by Rock Health. Additionally, she earned the Quantum Leap Award for taking the risk to spur internal change in the field of medicine, and was featured in HealthLeaders magazine as one of “20 People Who Make Healthcare Better.”  

Dr. Duffy attended medical school at the University of Minnesota, and completed her residency in internal medicine at Abbott Northwestern Hospital in Minneapolis, Minnesota. She is a co-founder of the National Taskforce for Humanity in Healthcare and serves on the board of directors for Evolent Health, Inc. and on the advisory boards of Stanford MedicineX, Velano Vascular, Hygge Health, Maven Clinic, and the Institute for Healthcare Excellence.


John Hammergren

Executive Spotlight:

John Hammergren
Chairman, President, and Chief Executive Officer
McKesson Corporation

John Hammergren is chairman, president and chief executive officer of McKesson Corporation. He was elected president and CEO in 2001 and chairman in 2002.

Under Hammergren's leadership, McKesson has become the leading provider of healthcare services and information technology solutions that help organizations across the healthcare industry improve their business performance and deliver better care to patients. In the time since Hammergren became CEO, the company has more than quadrupled revenues to $208.4 billion, expanded into global markets, and advanced to number six on the Fortune 500. Recognizing his tremendous track record of success, Harvard Business Review named Hammergren as one of their 100 “Top Performing CEOs in the World.” In addition, buy-side analysts, money managers, and sell-side researchers identified Hammargren as the 2015 Best CEO for the healthcare technology and distribution segment.

Hammergren is the chairman of the Supervisory Board of McKesson Europe. Additionally, he is currently a member of the Business Council, the Business Roundtable, and the Healthcare Leadership Council, as well as the Board of Trustees for the Center for Strategic and International Studies (CSIS).

Hammergren's career at McKesson has included posts as president of supply management and executive vice president for the pharmaceutical, medical-surgical, pharmacy automation, and pharmacy outsourcing businesses of the company. He joined McKesson in January 1996 to lead McKesson Health Systems, a division focused on the pharmaceutical supply management needs of healthcare institutions.

An Eagle Scout, Hammergren earned a BA in business administration from the University of Minnesota and an MBA from Xavier University in Cincinnati. He is the co-author of the 2008 book Skin in the Game: How Putting Yourself First Today Will Revolutionize Health Care Tomorrow.

Conference Moderators

Archelle Georgiou, MD
Archelle Georgiou, MD
Industry Advisor, Medical Industry Leadership Institute
Carlson School of Management

Dr. Archelle Georgiou is a physician, healthcare industry expert, reporter, and author. Between 1995 and 2007, she was a senior executive and the chief medical officer of UnitedHealthcare. In 2008, she launched Georgiou Consulting—a business platform she uses to     coordinate a diverse portfolio of relationships, clients, and projects that ultimately improve health and the healthcare system.

She is adjunct faculty at the University of Minnesota's Carlson School of Management and also serves as an executive in residence and industry advisor for the school’s Medical Industry Leadership Institute. The strategy: infuse a culture of patient-centric care into the thinking of future industry leaders.

One of her greatest passions is using the media to educate consumers. Since 2007, she has been an on-air medical expert and covered more than 1,000 different topics from research, technology, and clinical care to health insurance and healthcare policy. Currently, she has a weekly news segment on KSTP in the Twin Cities. She has also appeared on FOX Business Network, CNN, Good Morning America, and Katie’s Take with Katie Couric.

Georgiou developed the CARES Model, a five-step approach that consumers can use to make healthcare decisions that balance the best medical care with their personal, professional, social, and economic preferences. In February 2017, she published her first book, Health Care Choices: 5 Steps to Getting the Medical Care You Want and Need (Rowman & Littlefield). She graduated from the Johns Hopkins School of Medicine and was board-certified in internal medicine before pivoting her career to managed care.

Pinar karaca Mandic, PhD

Pinar Karaca Mandic, PhD
Associate Professor, Department of Finance
Academic Director, Medical Industry Leadership Institute
Carlson School of Management

Pinar Karaca Mandic teaches healthcare marketplace, healthcare finance, and medical technology evaluation at the Carlson School. She is an associate professor in the Department of Finance and the academic director of the Medical Industry Leadership Institute (MILI).

She is a research associate at the National Bureau of Economic Research (NBER) in health economics and healthcare programs. She also serves as an associate editor of Forum for Health Economics and Policy, and as an editorial board member for the International Journal of Health Economics and Management.

Her research focuses on health insurance benefit design, regulations, insurance markets, pharmaceutical use, and medical technology and clinical evidence diffusion. She has been published in leading economics, medical, and health policy journals, including the Journal of Political Economy, Journal of Risk and Insurance, Journal of Health Economics, Journal of the American Medical Association (JAMA), British Medical Journal, Health Services Research, and Health Affairs. Her research has been funded by the National Institutes of Health (NIH), the Agency for Healthcare Research and Quality (AHRQ), The U.S. Department of Health and Human Services, Health Resources and Services Administration, and the Robert Wood Johnson Foundation.

Prior to joining the Carlson School faculty, Karaca-Mandic was Associate Professor of Health Policy and Management at the University of Minnesota’s School of Public Health.

She holds a PhD in economics from the University of California at Berkeley, and a BA in economics and mathematics and a concentration in public policy from Swarthmore College.

Stephen T Parente

Stephen T. Parente, PhD
Professor, Department of Finance
Minnesota Insurance Industry Chair of Health Finance
Carlson School of Management

Stephen T. Parente is a professor in the Carlson School’s Department of Finance and holds the Minnesota Insurance Industry Chair of Health Finance. He was the longest-serving director of the Medical Industry Leadership Institute (MILI).

As a finance professor, he specializes in health economics, information technology, and health insurance. He has been the principal investigator on large-funded studies regarding consumer-directed health plans, health information technology and health policy micro-simulation.

Parente has been published in peer-reviewed journals on health reform, medical technology assessment, and consumer choices in health and wealth management, including the Journal of the American Medical Association, Inquiry, Health Services Research, Business Economics, Health Economics, the Journal of Health Economics, and Medical Care. He has been quoted and interviewed about his work by the New York Times, Washington Post, National Public Radio, the PBS News Hour, USA Today, and The Wall Street Journal.

He served as the governing chair of the Health Care Cost Institute in Washington, D.C. from 2013 to 2017. He is the founding director of the Medical Valuation Laboratory, a nine-college interdisciplinary effort to accelerate medical innovation from scientists, clinicians, and entrepreneurs. He also was a health policy advisor for the McCain 2008 presidential campaign and served as Legislative Fellow in the office of Senator John D. Rockefeller IV (D-WV) in 1992-93.

He has a PhD in health finance and organization from Johns Hopkins University, and an MPH in health economics and an MS in public policy analysis, both from the University of Rochester in New York.