Xiaojin Liu

PhD Candidate
Supply Chain & Operations Department


  • Master of Philosophy 2011
    Business Administration Department of Logistics and Maritime Studies, Hong Kong Polytechnic University

  • Bachelor of Art 2009
    Bio-medical English Health Science Center, Peking University

  • Bachelor of Management 2009
    E-Business School of Electronic Engineering and Computer Science, Peking University


  • Supply Chain Management
  • Technology and Knowledge Management
  • Socially Responsible Operations
  • Health Care Operations Management
  • Global Operations Management

Managing human capital and technology is critical for operational competitiveness and survival in the global economy. My research focuses on integrating technology and human capital in supply chains, with special emphasis on improving long-term operational sustainability and social responsibility. To this end, I apply statistics, econometrics, and data analytics to complex data sets to provide empirical evidence and solve critical limitations for maintaining sustainable development in the supply chain industry.

As part of my work, I study how to manage human capital in supply chains in developing economies where the working conditions in supplier factories are often hazardous and sub-human. For example, I assessed how factory working conditions in Bangladesh affect sourcing strategies among buyers from the Accord on Fire and Building Safety in Bangladesh (Accord) and Alliance for Bangladesh Worker Safety (Alliance) groups. Specifically, I found that structural, fire and electrical issues, which may lead to injury or death, can affect sourcing decisions from buyers in factories in Bangladesh.

I also work on developing the technological capability of physicians and nurses to leverage clinical decision support systems (CDS) and telemedicine for just-in-time diagnostic and treatment decisions and to improve patient access to quality care in underserved urban and remote rural communities. In a study of Minnesota clinics, of which over 90% routinely use medication guides/alerts to enhance health care delivery, I found that differences in geographic location and organizational barriers lead to variation in telemedicine adoption. I also found that telemedicine and CDS interact on care delivery effectiveness. 

In the future, I plan to extend my research to include all elements in global supply chains keeping a focus on sustainability and responsible management. My ultimate goal is to contribute to the development of supply chain management theory and to apply these theories to real world industrial practice.

Selected Works

  • Liu, X., S.M. Goldstein, K. Soderberg, K.K. Sinha, “Evaluating telemedicine adoption in clinics: Accounting for the socio-economic, geographical, organizational and technological contexts.” Will be submitted for review shortly.
  • Liu, X., S.M. Goldstein, K. Soderberg, K.K. Sinha, “Evaluating the implementation effectiveness of Clinical Decision Support (CDS) systems: The enabling role of workforce capability.” Will be submitted for review shortly.
  • Liu, X., A. Mishra, S.M. Goldstein, K.K. Sinha, “Evaluating working conditions in supplier factories: An empirical analysis of global sourcing from developing countries.” Working paper.
  • Liu, X., S.M. Goldstein, K.K. Sinha, “Inter-firm work design and technology development: An empirical analysis of human capital on exploration and exploitation.” Working paper.
  • Liu, X., S.M. Goldstein, K.K. Sinha, “Supply chain sustainability and responsibility: Study on working conditions in the global production of goods and services.” Working paper.
  • Liu, X., S.M. Goldstein, K.K. Sinha, “Knowledge sourcing in upstream firms: The interplay among technology licensing, human capital, and temporary work design on firm productivity.” Working paper.