Books Published and Book Chapters
Operations Management: Contemporary Concepts and Cases, 5th edition, R. Schroeder, S. Goldstein, and M. Rungtusanatham, (McGraw-Hill/Irwin, 2010).
Journal Articles
"Ten years after: Interference of hospital slack in process performance benefits of quality practices" Goldstein, SM and Iossifova, A. (2011) Journal of Operations Management, forthcoming.
"Explaining anomalous high performance in a health care supply chain," R. Shah, S.M. Goldstein, B.T. Unger, and T.D. Henry, Decision Sciences, 39(4), 759-789 (2008).
"The role of culture types as exogenous drivers of quality management practices: Infrastructure versus core quality practices," M. Naor, S.M> Goldstein, L. Linderman, and R. Schroeder, Decision Sciences, 39(4), 671-702 (2008).
"Applying the Collective Causal Mapping Methodology to Operations Management curriculum development," J.M. Hays, T. Bouzdine-Chameeva, S.M. Goldstein, A.V. Hill, and A.J. Scavarda, Decision Sciences Journal of Innovative Education, 5(2) (2008).
"A Methodology for Constructing Casual Maps," A. J. Scavarda, T. Bouzdine-Chameeva, S. M. Goldstein, J. M. Hays, and A. V. Hill, Decision Sciences (2006).
"Use of Structural Equation Modeling in Operations Management Research: Looking Back and Forward," R. Shah and S. M. Goldstein, Journal of Operations Mangement (2006).
"Linking Publicness to Operations Management Practices: A Study of Quality Management Practices in Hospitals," S. M. Goldstein and M. Naor, Journal of Operations Management (2005).
"The Role of Clinical and Process Quality in Achieving Patient Satisfaction in Hospitals," K. A. Marley, D. A. Collier, and S. M. Goldstein, Decision Science (2004).
"Employee Development: An Examination of Service Strategy in a High-Contact Service Environment," S. M. Goldstein, Production and Operations Management (2003).
"The Service Concept: The Missing Link in Service Design Research?" S. M. Goldstein, R. Johnston, J. Duffy, and J. Rao, Journal of Operations Management (2002).
"An Empirical Test of the Causal Relationships in the Baldrige Health Care Pilot Criteria," S. M. Meyer and D. A. Collier, Journal of Operations Management (2001).
Scholarly and Professional Service
Associate editor, Journal of Operations Management
Associate editor, Decision Sciences Journal
Associate editor, Services Industry Journal
Editorial Board, Production and Operations Managment Journal
Current Research
Managing variability in high-contact services
Ranked # 11 (tied) among service operations researchers for individual author contributions in: A note on the growth of research in Service Operations Management, Production and Operations Management, Vol. 16 No. 6 (2007) based on papers published during 1990-2006 in Journal of Operations Management, Manufacturing and Service Operations Management, Production and Operations Management, Management Science, and Operations Research.
Finalist, Decision Sciences Best Article Award for 2008
Best empirical paper, Decision Sciences Journal of Innovative Education, 2007-8
Juran Scholar Award, Joseph M. Juran Center for Leadersip in Quality, University of Minnesota, 2005
Medical Industry Leadership Institute Interdisciplinary Grant Award, Principle Investigator
McKnight Foundation Grant, 2006
Best Paper Award, Literati Club, 1999
American Society for Quality Research Fellowship
Research Fellow - The Ohio State University Center for Operational Excellence
